Outrage for the misdiagnosis of the disease was directed towards the hospital. The New York Times published an article that was about an apology of the medical errors and the protocols that will be taken to ensure that no one else is infected with the disease. The C.E.O., in his apology, utilizes pathos. Clearly emphasizing that the hospital staff members made mistakes, he accepts these errors and hopes that the public will understand. He repeatedly states that despite the best intentions of the hospital, the staff made mistakes due to human errors such as a lack of communication. When the authors of the article described the situation of ebola, they provided visual text (seen below). With the use of a calendar, they depicted the series of events in chronological order. This provided readers who were not knowledgeable about the situation with background information.
Robles and Fernandez attempt to convince the public that health facilities are doing the best to keep the disease contained and monitored. I believe that the article gives off a sense of relief to those who may have been worried. Keeping the public calm is crucial to the fight against Ebola.